Refund policy

Bygreen is committed to providing quality products to our customers. If you are not completely satisfied with your purchase, we’re here to help. Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Returns and Refunds

Bygreen will accept product returns and provide you with an exchange, store credit, or refund if:

• The product is faulty, not of acceptable quality, not fit for its intended purpose, or does not match the sample or description provided.
• You can present your invoice or other proof of purchase.
• The product is in original condition - unused and unopened
• Returns or requests for refunds must be made within 30 days of receipt.

For returns due to a change of mind:

• Returns for a change of mind are subject to our discretion and must meet specific criteria outlined in this policy.
• Due to the food-safe nature of our products, returns for a change of mind may not be accepted.
• Any returns due to reasons other than faulty or incorrect items will incur a 15% restocking fee.

Bygreen reserves the right not to offer a refund where the item fault is a result of misuse or neglect.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of a product and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods refunded or replaced if the goods fail to be of acceptable quality.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@bygreen.com.au.
Please note that returns will need to be returned at your cost to the following address:

Bygreen
7 Flinders Parade
North Lakes QLD 4509

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will need your tax invoice (email receipt) as information on this is needed as proof of purchase. You can always contact us for any return question at admin@bygreen.com.au